Archive for December, 2009

20 Business tips this Christmas

Saturday, December 19th, 2009

1. Send Christmas cards

The time of season when something is not a bill is a welcome distraction, Wishing your customers a wonderful holiday season creates a relationship a emotional experience. Sending a Christmas card will show that you care and well you do right? It is a very cost effective way to stay in your customers mind. And it’s easy to toss in a coupon or a promotion to a “friend”. Make it a nice card and it will not be thrown away.

2. Have a special discount

If you are in the retail business then offering a holiday discount can mean all the deference. With the volume to be higher you can give even more of a discount.

3. Have more staffing

We want it now and we want it now, providing customer service to the holiday shoppers is the simplest idea. The more customers you have the more staff you need. Customer service with a smile can make or break a sale.

4. Longer hours

Everyone works for a living that will be shopping. You need to understand that being open for those who just got off work is just an extension of customer service. Holiday hours will not cost as much as you think using that time to restock shelf’s during a slow period will be a effective use of that time

5. Smile

Simple smiling will not only brighten your day but all of your customers will truly enjoy their shopping experience. A simple smile can change everything it is so contagious and being kind to a rude customer is your job. A simple easy way to defuse a confrontation is to compliment, a genuine compliment.

6. Christmas gift cards/ gift certificates be ready!

Providing gift cards and gift certificates to your customers to be used as gifts is a trend you need to be a part of. Make sure you follow all the applicable laws concerning gift cards. Giving your customers as many ways to spend their money with you and make it easy to do. Gift cards are easy and you can even get other companies to sell them a great way to allow affiliates to sell for you.

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Advertising in Pittsburgh

Wednesday, December 9th, 2009

In these difficult times being informed is not just an option or a good idea. You need to know, Marketing can be tricky, and buying the right media is not always as easy as it looks. Small businesses need not advertise like the national accounts. Okay so I have been doing a bit of research (Googling) and learned some very interesting things; there have been about 9 recessions in the US, every company that chose to advertise in a recession grew. Grew by 230% on average I know, I am like sign me up.

Then why do so many companies (this is business 101) not advertise. It’s not the proof okay maybe for a few it’s the proof, most companies see marketing as a drain, as an expense that does not produce. With the right analytics you can know where your customers are coming from. One of the best analytics is this “How did you find us?’  I know so simple it hurts. Knowing what works for you is simple and it’s not only important but smart. This is something you can add to the POS system, Your staff can in a conversational manner ascertain how the customer got here, example I  think of is Radio Shack, they asks for your email or phone number. The process, the logistics are not too difficult to implement.Knowing what advertising campaign is working and what is not is priceless.

What I find is that in a recession you have so much you can get for such a discounted price, everything is on sale. So in being smart and choosing the right media type what is next? It’s the customer, knowing the customer, marketing in Pittsburgh or anywhere for that matter is not always easy. Advertising is necessary in any business; you cannot grow without advertising. So you have made the choice to advertise and in Pittsburgh the options are pretty standard.TV, Newspaper, Radio, Indoor billboards, but it’s not about what media you use, nope it has more to do with whom. Each media has its pros and cons. The who in the equation is the biggest factor.

Pittsburgh economy is strong and steady, very few outlandish purchases, modest in our approach to consumer spending. And we love our beer and football; we love our football so much that we made the other teams black and gold. Advertising to Pittsburgh means you have to understand that we have grandmas that are die-hard Steelers fans and the young crowd 18-35 drink Yuengling. In discovering all that Pittsburgh has the people make it very unique a true one of a kind place. Who is Pittsburgh well they pay bills on time, respect their elders (there’s a lot of them here) Yell at the TV (Football or Hockey) Have no real idea what traffic is.

ruffed grouse PA  State Bird

ruffed grouse PA State Bird

Orange Cone  the Second Pittsburgh Sate Bird

Orange Cone the Second Pittsburgh State Bird

We have 2 state birds the Orange Cone and Ruffed Grouse. Who is Pittsburgh how do you market to them honest true with respect, understand we will buy local if we can and Wal-Mart second. Property taxes make us mad, and if you tax our beer we will get pissed. If you’re  going to be marketing to Pittsburgh ,So how to make the most of it well TV can be the beginning, you produce a high quality commercial use stills from it to create billboards and print, the audio to create a radio spots, if you’re doing it right you can have the consistency you need in all mediums maybe a different approach in each media but a consistent message Ultimately, it comes down to creating a call to action (not commercials) that are based on groups and their behavior, defining a purpose a reason beyond themselves for the brand, allows people to  interact with the brand, and in so doing, makes the brand something that is bigger than the business it  becomes an emotional experiences. Being able to plan and create for experiences (functional and emotional ones alike) is the key business to be in.  I know it sounds complicated and it can be hard, but it’s not complicated. It’s about creating more than a commercial it’s about the experience you bring to the customer.

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